Email support
Include your account email, a clear description, and screenshots when relevant so we can troubleshoot faster.
[email protected]Contact SeedanceVideo
Contact us
Reach our support team for product questions, billing issues, or partnership inquiries. Self-serve docs are also available for common setup and credit questions.
Self-serve docs
These guides cover onboarding, credits and billing, and a platform overview.
Response time
We typically reply within 1–2 business days. For urgent billing or account access issues, add “Urgent” to the subject line.
How we can help
- Account login, registration, and password reset
- Credits, subscriptions, and refund questions
- Text-to-video, image-to-video, and product video troubleshooting
- Enterprise procurement, rollout, and partnership inquiries